At Funeral Flowers London, we take great care to ensure that every floral tribute we create meets the highest standards of quality and freshness. We understand that funeral flowers carry deep emotional significance, and our goal is always to deliver arrangements that provide comfort, respect, and beauty. Our fresh flowers guarantee in London reflects our dedication to excellence, ensuring every customer feels supported at each stage of their order.
In the rare event that something goes wrong, we have a clear and fair policy for returns, refunds, and complaints designed to resolve issues promptly and respectfully.
Every arrangement is prepared with care and transported using protective packaging to preserve freshness. However, if your flowers arrive damaged or not in the condition you expected, please inform us as soon as possible after delivery. Providing a brief description or image of the issue helps our team assess the situation quickly.
Once confirmed, we will offer an appropriate solution — either a full refund or a replacement bouquet delivered without additional charge. Our team will handle your concern sensitively and efficiently, ensuring minimal disruption during a difficult time.
We guarantee the freshness of our flowers for at least seven days from the date of delivery, provided they are cared for according to our guidelines. If your flowers fail to meet this standard, we will gladly offer a replacement or partial refund. Each case is reviewed individually, with compassion and fairness at the core of every decision.
Our promise is simple: if your flowers don’t arrive as beautiful and fresh as expected, we’ll make it right.
Refunds are issued for verified quality or delivery issues. Once approved, they are processed through the same payment method used during purchase. Refunds usually appear within a few working days, depending on your payment provider.
Due to the perishable nature of flowers, returns cannot be accepted after they have been displayed unless a specific fault or damage has been confirmed. Our aim is to maintain both fairness and transparency in every case.
We value feedback from our customers and take every complaint seriously. If you are dissatisfied with any part of your experience, please contact our customer care team promptly with your order number and details of your concern. We review all issues carefully and aim to resolve them as quickly as possible.
Complaints are handled with empathy, discretion, and respect. We may request further details or photos to investigate fully. Once reviewed, we will offer a fair resolution, such as a replacement, refund, or credit toward a future order.
If your order has not arrived within the expected timeframe, please contact us immediately so we can investigate. We understand how important punctuality is for funeral services, and our team will act quickly to identify and resolve any issue. If a delay occurs due to circumstances within our control, we will offer compensation, redelivery, or refund options as appropriate.
As a respected London funeral florist, we’re committed to providing exceptional service and peace of mind. Our returns, refunds, and complaints policies are built on honesty, compassion, and professionalism. We take great pride in being a reliable partner for families, funeral directors, and local businesses across London — ensuring that every arrangement is handled with care, from creation to delivery.
Your satisfaction and comfort matter deeply to us, and we will always work to ensure that your experience with Funeral Flowers London is respectful, reassuring, and handled with the utmost care.
