Terms and Conditions for Funeral Flowers

These terms and conditions set out the legal relationship which is entered into by a person placing an order via this web site (you). This web site is operated by Funeral Flowers (we or us). Sections 7, 9 and 13 apply to all users of this web site irrespective of whether an order is placed.

1. Basis of Contract
1.1 Our products are prepared, supplied and delivered directly to the recipient by us and our contractors.
1.2 By placing an order on this web site you agree to purchase the products contained in your order and agree to be bound by these terms and conditions. The contract of sale is formed when you receive our e-mail confirming your order. The contract of sale is concluded between you and us.

2. Products
2.1 We make every effort to ensure that the availability information on our web site is accurate and up to date, but there may be occasions when products advertised are not available for delivery to your chosen address on your chosen date.
2.2 Where your chosen product is unavailable a substitute of equal or greater value maybe substituted without notice.
2.3 Flowers may be delivered in bud to ensure longer life.
2.3.1 Roses are sent out with guard petals, or their outer petals in order to ensure their safety. Please note that guard petals are usually a bit discoloured, therefore upon arrival of the flowers, the guard petals should be taken off.
2.4 In the event that we are unable to supply your chosen product or a suitable substitute product we will notify you as soon as we can and reimburse your payment.
2.5Additional free giveaway products (e.g. chocolates, pop-up vase) are subject to stock.

3. Prices and Ordering
3.1 Prices shown on this web site are subject to change without notice. All prices shown include VAT at the appropriate rate where applicable.
3.2 In order for us to deliver your order on the date you have requested we require complete and accurate details of the recipient, including a recognisable recipient name,address details, postcode and contact telephone number(s). Please note that UK orders can only be accepted for delivery to addresses on the UK mainland. We are unable to deliver to PO boxes, to the Republic of Ireland, Isle of Man or Channel Islands.
3.3 Your order will only be processed once full payment has been received. We accept payment by all major credit and debit cards.If you are experiencing any problems processing your order, please call our Help Line on 020 3900 2444.
3.4 When your payment has been processed you will be sent an email with a unique purchase reference number. Please use this reference number in any subsequent correspondence.
3.5 Please note that during the order process or registration your input information is captured live at the individual field level. In the event that an order or registration field is only partially completed we may use your email address captured in this way to send a follow-up email.

3.6 Online discount voucher codes can only be used against purchases made from this website and cannot be used in conjunction with other offers. Voucher codes must be entered at the point of placing your order within the discount box provided on the checkout page. Only one voucher code can be used per order. Voucher codes entitle you to a percentage discount on product prices only; the discount does not apply to delivery charges. There is no cash alternative. Restrictions may apply and will be communicated at the point of the code being offered to you on respective marketing materials.

4. Delivery
4.1 Delivery charges (where applicable) are set out on the product and ordering pages of this web site.
4.2 Deliveries are generally available Monday to Sunday. Please call us on 020 3900 2444, if you require a special delivery at these times to see whether it is possible for us to arrange this delivery request.
4.3 Where you have chosen a delivery method allowing for delivery on a specific date we will always try our best to arrange for delivery of your order on the date you have requested (please note specific terms for items delivered by post set out in 4.8 below). Very occasionally circumstances arise which mean we will not be able to do this. In such circumstances you will be given prior notice wherever possible and we will make arrangements to ensure delivery is achieved as close to the requested date as possible.
4.4 When delivery is to be made to locations where a third party recipient is involved(such as hospitals, airports, hotels and ships) delivery cannot be guaranteed.In respect of courier orders to such recipients the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to the recipient. When delivering to hospitals we generally try to arrange delivery by ward or in the case of courier deliveries to the hospitals goods in section. However it is always possible that delivery will be rejected by the hospital or other third party recipient and we cannot accept any liability or offer a refund or replacement where this is the case.
4.5 Deliveries to a funeral home are usually accepted by the Funeral Home Director. It should be clearly stated who the funeral flowers are for.
Deliveries made to a crematorium are likely they will not have anyone in particular to accept the parcel. Prior to sending flowers to a crematorium, please consult with crematorium service employees to ensure someone will be available to accept the flowers.
4.6 If there are difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the order form. If you have not provided a telephone number for the recipient and their telephone number has not been registered as ex-directory we may take steps to obtain their telephone number in order to achieve a satisfactory delivery.
4.7 Whilst delivery confirmation will not automatically be sent to you, for items delivered by courier or florist we should be able to give verbal confirmation or updates on request. Where an order needs to be traced we will use our reasonable endeavours to do so as quickly as we can. Unfortunately we are unable to provide delivery confirmation for items delivered by post.
4.8 Please note that if you order a number of items for delivery to the same address, they may be dispatched separately and we cannot guarantee delivery on the same day.

4.8.1 Items going to the same address which require to be despatched separately, due to size and dimensions, may be charged as separate deliveries.
4.8.2 Same day deliveries apply to London post codes only (any post codes within the M25). Same day delivery is available for orders placed prior to 2PM (UTC). Same day orders will be accepted until 4pm.
4.9 Items delivered by courier
4.9.1 Flowers By Courier cannot be delivered to certain postcodes. Courier delivery is available to most UK mainland addresses. Unfortunately we cannot offer deliveries to Ireland. Deliveries to Scotland may take up to 2 working days.
4.9.2 Standard delivery means delivery between 8am and 6pm.
4.9.3 Delivery options include:
Delivery prior to noon and standard shipping. Funeral Flowers is not liable for any deliveries not being made on time, as the couriers are a third party.
4.9.4 Should you the client make any changes of delivery address or time with the courier, Funeral Flowers cannot be held responsible.
Please note, that change of address may result in a delayed delivery of the flowers.

5. Cancelling or changing Your Order
5.1 If, for any reason, you wish to change or cancel your order you can do so by calling 020 3900 2444 or email: office@funeralflowers.org Alternatively you can cancel your order. Please give 72 hours notice before the requested delivery date.
5.2 We regret that you may not change or cancel an order for (i) perishable products once your order has been dispatched, or (ii) customised goods if at the time you seek to cancel, the customisation process has begun.
5.3 In respect of non-perishable non-customised goods you may cancel your order from the point at which you place your order until 14 calendar days after you have received your goods. If you exercise your right to cancel, you will be responsible for costs of returning the goods which must be returned within 14 calendar days of cancelling. You are not entitled to reimbursement of costs for enhanced delivery. Funeral Flowers have the right to deduct an amount for diminished value of goods.
5.4 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

6. Cancellations by us:

6.1 We reserve the right to cancel the contract between us if:

6.1.1 we have insufficient stock to deliver the Products you have ordered; or
6.1.2 the price or description of the Products was listed incorrectly due to a typographical error or an error in the pricing information received by us from our suppliers.
6.2 If we do cancel your contract we will notify you by email and refund any sum paid by you to your credit or debit card. We will not be obliged to offer any compensation for loss or disappointment suffered by you.

6.3 Any free promotional items are limited to one per order per customer. Any duplicate items will be shipped as a singular item.

7. Complaints, Refunds and Returns
7.1 We are fully committed to ensuring that you receive the best possible service in relation to orders dealt with by us.
7.2 If you аre not satisfied with the service that you have received please let us know and your complaint will be investigated. Our complaint handling process is available online by using the Contact Us link, or we can be contacted by phone: 020 3900 2444.
Lines are open from
Mon - Fri 7.00am - 7.00pm
Sat - 10.00am - 6.00pm
Sun - 10.00am - 6.00pm

or by email: office@funeralflowers.org
7.3 We aim to acknowledge all queries within three working days, and deal with complaints fully within five working days. At our busiest times of year (around Valentine's Day, Mothers Day and Christmas) this may take slightly longer.
7.4 Because of the perishable nature of our cut flower products and in order to assist us in resolving your complaint please make any complaint within 3 working days delivery of your order where possible. Complaints which are not made within 7 working days of the date of delivery may not be able to be processed.
7.5 In the event of any complaint please contact us and we'll do all we can to put the situation right.
7.8 Where your complaint relates to late delivery, non-delivery or other service issues and we are satisfied that it is genuine we will (where we have fulfilled your order directly) give you an appropriate replacement or refund
7.9 Your statutory rights are not affected by anything in these terms and conditions.

8. Privacy Policy
Our Privacy Policy can be found here.

9. Liability
Save in the event of: (i) death or personal injury caused by our negligence or that of agents or contractors; (ii) fraud; (iii) any liability we may have under UK product liability legislation; and (iv) any other liability which cannot legally be excluded, our liability to you in respect of any order you place is limited to the value of the order including any VAT and delivery charges.

10. Intellectual Property
All intellectual property rights (including copyrights, trademarks and design rights) in the content of this web site are owned or controlled by us. In accessing our web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy,broadcast, download, store (in any medium) transmit, show or play in public,adapt or change in any way the content of our web pages for any other purpose without our prior written permission.

11. Third Party Information
We cannot be held responsible for material displayed on third party web sites (such as directory or price comparison sites) or any other third party materials. The only prices that apply to our products are those stated in our catalogues and on our web site from time to time.

12. Policies and Terms & Conditions
We reserve the right to make changes to our web site, policies, and these terms and conditions at any time. The terms and conditions applicable to any order will be those in force at the time when the order was placed. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed sever able and will not affect the validity and enforce ability of any remaining condition.

13. Events Beyond Our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises from any cause which is beyond our reasonable control. Such causes would include (but are not limited to) extreme weather conditions, fire or flood and industrial action.

14. Governing Law and Jurisdiction
These terms and conditions are governed by the laws of the United Kingdom You agree to submit to the exclusive jurisdiction of the English courts in respect of any disputes arising from these terms and conditions or otherwise arising in respect of any order placed by you.

15. Email
If you do not wish to receive marketing emails in the future, either unsubscribe by using the unsubscribe link in the email, or contact customer services using the contact details listed in Section 4.

We also deliver fresh flowers to:

Frequently Asked Questions

Start with proof of quality: check verified reviews, insurance, and whether the florist is trained to handle flowers correctly. We're a locally trusted bouquet service with a Google Business Profile presence, and we're also Rated 4.6 stars from 104+ verified reviews. You'll get transparent delivery timelines, plus careful handling from first selection to final handover. If you need same-day delivery, we'll confirm cut-off times and whether substitutions are required due to seasonal availability. Choose a provider that follows UK consumer safety and hygiene standards, not one that promises everything without checking stock or care.

Yes. Professional preparation is what keeps stems hydrated and blooms looking their best for longer. Our florists use correct conditioning methods, secure anchoring with supportive tying, and smart balancing so hand-tied arrangements sit well in transit. Then we finish with careful wrapping that protects petals and helps reduce bruising during delivery. If you've ever received a bouquet that droops quickly, the issue is often how the stems were prepared and how the wrap supports the flowers. That's why we focus on consistent, technique-led assembly for wedding flowers, funeral tributes, and everyday gifting.

We're fully insured, trained, and certified florists, so you can order with confidence. Our team follows established floristry best practice for presentation, hygiene, and safe handling of fresh materials. When you place an order for birthdays, corporate arrangements, or sympathy flowers, you're working with professionals who understand how to prepare stems, manage seasonal changes, and communicate clearly if substitutions are needed. If you'd like additional reassurance, you can also review feedback from customers via Trustpilot and Google Reviews--many people choose us because they've seen the care behind the final arrangement.

Being insured means we take responsibility seriously--from handling delicate flowers to delivering them carefully to your door or venue. It's especially important for events like weddings, corporate arrangements, and funeral tributes where timelines and presentation matter. We also operate under the highest industry expectations for safe packaging and consumer safety, aligning with UK floristry, hygiene, and consumer rules. If you're ordering for a business on a busy road like Oxford Street, insurance and trained handling help reduce the risk of issues on delivery day. In short: you get a safer, more reliable service you can trust.

We can provide same-day delivery across London and nearby boroughs, subject to cut-off times and stock availability. When you order, we confirm the delivery window and make sure your bouquet is prepared for quick dispatch. Seasonal flowers move fast, so if a specific bloom is unavailable, we'll typically suggest comparable alternatives to keep your arrangement close to what you ordered. For busy locations, including near Holborn and around St James's Park, we'll aim to keep the handover efficient while ensuring the stems stay protected. Check your delivery time at checkout so you know what to expect.

Absolutely--many customers ask for colour palettes, specific flower types, or a particular style such as modern, classic, or romantic. Tell us what you're aiming for, the occasion, and any preferences (for example, "pink and cream with soft greenery" or "bright seasonal mix"). Then our florists select locally sourced flowers where possible and build a hand-tied bouquet that matches your brief. If a requested bloom is out of season, we'll recommend close substitutes so the final look still feels intentional, not random. It's a common approach for anniversaries, graduations, and wedding flowers where the "feel" matters as much as the species.

We deliver throughout London and nearby neighbourhoods, including many popular districts across Greater London. For example, we serve Kensington and Chelsea, Camden, Islington, Hackney, Haringey, Greenwich, Lewisham, Southwark, Tower Hamlets, Wandsworth, Lambeth, and Westminster--plus surrounding areas depending on route and availability. If you're unsure, check your postcode during checkout and we'll confirm whether delivery is available and what window we can offer. Order confidence matters, so we also ensure each bouquet is wrapped to protect petals and stems during transit.

We deliver to a wide range of central and residential locations, including near St James's Park and around busy shopping areas. Customers also regularly ask for delivery near Oxford Street, King's Cross, and along routes with tight access where parking can be limited. We're used to working around London's daily pace, so we plan handover carefully and protect the bouquet as we move it from vehicle to recipient. If your venue has specific access instructions--like a concierge desk or a named reception area--add them in the order notes so we can follow your process on delivery day.

We'll always try to protect your chosen look. If a specific bloom isn't available at the time, we'll substitute with a close alternative that matches the colour, shape, and overall style. That way, you still receive a bouquet that looks like you ordered it--rather than a generic "whatever's in stock" arrangement. For seasonal events and wedding flowers, we recommend sharing a clear preference (e.g., warm tones, pastel palette, or a particular vibe) so the florist can adapt confidently. We'll communicate with transparent options rather than leaving you wondering until delivery.

Yes--simple care makes a big difference. Once your bouquet arrives, re-trim stems at an angle if you're placing them in a vase, and remove any leaves that would sit below the waterline. Keep flowers away from direct sunlight, heat sources, and draughts. If it's a hand-tied arrangement, keep the wrap on during transport, then unwrap carefully once you're ready to display. For best results, refresh water regularly and mist leaves gently if your stems like it. If you're unsure, message us and we'll guide you based on the exact bouquet mix.

Eco-first is part of how we work, and we aim to keep choices responsible. Eco rating: 86% of flowers and packaging materials are eco-friendly and sustainably sourced. That means we focus on greener wrapping options designed to protect blooms while reducing unnecessary waste. When possible, we choose materials that are easier to recycle and we keep protection proportional to what the bouquet actually needs. If you want to do the right thing after delivery, store any non-recyclable film separately and dispose of it according to your local council guidance. In short: you get beautiful flowers with a lighter footprint.

Most of our packaging is designed with recycling in mind, but what you can recycle depends on the material types used for your specific order. If your bouquet wrap includes paper-based elements, these are often suitable for paper recycling, while some protective plastics or films may need separate disposal. Check any labels or guidance included with your delivery, and follow the rules for your local area. For council-specific advice, you can also look up your borough's waste and recycling pages--many London councils provide clear "what goes where" lists for film, paper, cardboard, and food-soiled items.

Yes. We're supported by customer feedback across review platforms, and many people mention the quality, timely delivery, and how the bouquet looked after they opened it. We're Rated 4.6 stars from 104+ verified reviews, which reflects consistent service rather than one-off good luck. You can also find our details via the Google Business Profile for ordering updates and location-based enquiries. If you like comparing options, look at Trustpilot for additional perspectives, and you'll see repeat themes--freshness, professional presentation, and friendly communication that doesn't disappear after checkout.

We bring real, hands-on experience to every bouquet and arrangement. Over 13 years of professional floristry and flower delivery, we've built a track record that includes 7100+ bouquets and arrangements delivered locally. That experience matters for details customers don't always see--like stem support, secure hand-tied construction, and how the bouquet is positioned so it arrives looking crisp. It also helps when planning wedding flowers or funeral tributes under tight timings. If you want a florist who knows how London deliveries work in practice, that's the kind of consistency you can count on.

Yes--we handle all kinds of arrangements, from wedding flowers to funeral tributes and corporate arrangements, with a calm, organised approach. We know each occasion has different expectations, so we'll talk through style, colour, budget, and the delivery plan. We've supported many orders around Chelsea, including venues where access is restricted or timing is crucial, so we plan ahead and keep you updated. If you're planning for a wedding, we can align pieces like buttonholes, ceremony instalments, and reception displays. For sympathy flowers, we focus on respectful presentation and clear communication. Simply tell us the date and the style you want, and we'll guide the rest.